![]() I’ve been in the car business for over 15 years until just a few years ago when I decided on a career change. By the afternoon (Today), the vehicle was delivered to my front door. ![]() I found the vehicle at a dealership, made an inquiry, spoke with a sales person and a finance manager and put the deal together last night. Because of this, I made the decision to look elsewhere. I decided to give your company a try after my wife and sister-in-law both had great experiences. Many of the reviews share the same sentiment. Please add this to the numerous recent Negative reviews that I discovered while waiting for someone from your company to update me. The lack of professionalism that I’ve experienced during this process send a message that your company believes that they are the only option available when purchasing a vehicle and that I just need to wait until it’s convenient for you to communicate with me. I’ve had to initiate every interaction with your company. Every single person disappointingly never called back. Every single person that I’ve managed to get on the phone with has promised to follow up with me to provide updates on the status of my order. From the moment that I clicked on the “Make it mine” button to the present day, it has been a very frustrating process. My response to a survey that was emailed to me by Shift:Ĭommunication with your company has been extremely challenging. Overall, I would strongly discourage anyone from making the same mistake I did with this company. The car has been a colossal disappointment, and the company's handling of the situation is unforgivable. This isn't just about a faulty car it's about the trust and credibility of a company that has failed its customers on many fronts. However, when I ran into the devastating mechanical issues within this period, they decided to ignore their commitment, leaving me in a state of despair. I was promised a 7-day trial period, a safety net for the customers. They even had the audacity to dishonor their own policies. From sales to customer service, the lack of professionalism and dedication was palpable, leaving a bad taste in my mouth. Every single interaction with them was utterly displeasing. The company's service was horrendous, to say the least. Right off the bat, the car was riddled with major engine and transmission issues, two components you'd assume were inspected meticulously before selling.īut it doesn't end there. ![]() Despite promising a robust and quality vehicle, they delivered an absolute clunker. The Company’s equal opportunity policy precludes discrimination and harassment based on, but not limited to, age, race, religion, sex, marital status, pregnancy, breast feeding, parental or career status, political belief, industrial activity, sexual preference, gender identity and disability.The car I recently purchased from this company has been nothing short of a disastrous nightmare. Sign up today and get to driving as soon as the next day!īetter Trucks strives to provide all employees with equal employment opportunities.
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